Our terms and conditions
Terms and Conditions of booking your winter Alpine holiday with Alpine Culture in the French Alps
Definitions
In this document, Alpine Culture is referred to as "Alpine Culture" and the term "Client" refers to the lead client in a party responsible for booking and all other members of the party who will use the Alpine Culture service.
Payment and Confirmation
To make a booking with Alpine Culture, you must contact us using the details shown on this website. Alpine Culture will confirm availability and you must then fill in the booking form that we will send to you and return it with the appropriate payment. No contract shall exist between Alpine Culture and the Client until this process is completed and the Client's initial payment has been received and cleared.
For bookings made more than 10 weeks prior to arrival, we will require a deposit of 30%. The full balance of the holiday will be due 10 weeks prior to the date of arrival.
- For bookings made within 10 weeks of arrival, the full amount will be payable at the time of booking.
- Prior to 10 weeks before departure - loss of deposit.10-6 weeks before departure - 50% of the total holiday cost.
- Under 6 weeks before departure - 100% of the total holiday cost.
Arrival and Departure
ll holidays start at 16:00 hours on the day of arrival and end at 11:00 hours on the day of departure. If you arrive in the resort earlier or wish to leave later, then Alpine Culture will attempt to accommodate your arrangements or provide storage for luggage, but make no guarantee that this will be possible.
Travel
All holidays exclude travel unless in the case of transfers from airports specifically arranged at the time of booking, for which a supplementary charge applies.
Fully Hosted Service
This means Breakfast 8:00-9:00am, Afternoon tea/cakes 5:00-6:00pm, Canapés, Pre-dinner drink, Dinner including house wine 8:00-10:00pm. Dinner is for 6 nights only. You will be informed on arrival of the staff night off, and arrangements for restaurant booking will be offered.
Alterations by the Client
If it becomes necessary to alter your holiday arrangements, the Client must inform Alpine Culture as soon as possible. Alpine Culture will advise the Client of any changes in cost that might occur as a result or any refund that might be available. Alpine Culture makes no guarantee that a refund can be given. However, Alpine Culture will make reasonable endeavours to resell the Holiday in which case the Client will be entitled to a refund of payment made less any discounts given or administrative costs incurred.
Alterations by Alpine Culture
In the event that a material alteration to a holiday for which a booking has been made becomes necessary, Alpine Culture will inform the Client promptly. The Client will be offered the choice of accepting the alternative arrangements or a full refund of monies paid to Alpine Culture.
Cancellation of a Holiday by Alpine Culture
Alpine Culture will only cancel a holiday in the event of non-payment by a Client, or circumstances beyond our control, such as Force Majeure, war, terrorism, natural or technical disasters, robbery, illness, government intervention, abnormal weather conditions (including avalanche). In these circumstances, Alpine Culture accepts no responsibility for compensation to clients. Alpine Culture shall have no responsibility or liability to the Client for loss of opportunity to take a holiday.
Insurance
It is a condition of booking that all clients have adequate comprehensive ski and travel insurance to cover all activities and eventualities associated with your stay with Alpine Culture, including public liability, property damage and cancellation of your holiday.
Personal Injury
Alpine Culture accepts no responsibility other than it is obliged to do by law for negligence of its agents or employees causing physical injury to Clients. Alpine Culture accepts no responsibility or liability for any act or mishap causing injury or loss as a result of Force Majeure events, war, terrorism, natural or technical disasters, robbery, illness, government intervention, abnormal weather conditions (including avalanche) or other such happenings. We require you to take out adequate comprehensive insurance to cover all activities and eventualities associated with your stay with Alpine Culture, including public liability, property damage and cancellation of your holiday.
Liability of the Client and Alpine Culture
Alpine Culture will accept no responsibility for the actions of its Clients and shall not be liable for any claims made against them, as a result of their actions, by other clients or third parties. Clients undertake to behave in such a manner not to be detrimental to the enjoyment of other Clients, the general public or the staff or reputation of Alpine Culture. Alpine Culture reserves the right to claim back from the Client any costs or charges incurred due to damage to a chalet whether accidentally caused or not. Damage includes cigarette burns, misuse of electrical equipment, or wine spillage. In circumstances of extreme behaviour, Alpine Culture reserves the right to cancel a holiday forthwith and eject the Client from the chalet without compensation.
Complaints and Difficulties
In spite of Alpine Culture's best efforts, occasionally problems do arise. If you are unhappy about any aspect of your holiday or the Alpine Culture service, you must address your concern immediately to the Alpine Culture Resort Manager, and also if applicable to the Chalet Host or other supplier whose services are involved. Alpine Culture will make all reasonable efforts to resolve any problems. If you wish to make a written complaint full details must be sent to our UK address within 14 days of your return to the UK. In this case we must also have notification of any complaints in the Resort at the time. Failure to take either of these steps will prevent Alpine Culture from resolving the problem at the time or conducting a proper investigation. In consequence, any right to compensation you may have will be reduced or eliminated. Alpine Culture resort staff are not authorised to offer any compensation or refund.
Jurisdiction
These conditions and any contract to which they apply are governed in all respects by English Law.